{"id":37896,"date":"2018-11-02T08:38:45","date_gmt":"2018-11-02T00:38:45","guid":{"rendered":"http:\/\/localhost\/help\/?page_id=37896"},"modified":"2026-01-30T13:52:14","modified_gmt":"2026-01-30T05:52:14","slug":"explore-case-details","status":"publish","type":"page","link":"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/cases\/explore-case-details\/","title":{"rendered":"Explore Case Details"},"content":{"rendered":"\n<p class=\"left-bar\">This article applies to versions 4.6.1 and later of IFS OI Explorer.<\/p>\n<h2 class=\"page-subheading\">Overview<\/h2>\n<p class=\"intro-text\">There are four ways to open a Case in the <strong>Explore<\/strong> panel:<\/p>\n<ul class=\"intro-text\">\n<li>Selecting a row in the <strong>Case Management<\/strong> tab's table<\/li>\n<li>Opening a case notification from the <strong>Notifications<\/strong> panel<\/li>\n<li>Updating a case variable on a page configured to open the Explore panel for a case<\/li>\n<li>Selecting a row in the <em>Related Cases<\/em> section in the <strong>Case Detail<\/strong> tab<\/li>\n<\/ul>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39840 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1.png\" alt=\"\" width=\"636\" height=\"939\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1.png 636w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1-102x150.png 102w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1-16x24.png 16w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1-24x36.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Explorer-Case-2-1-33x48.png 33w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/a><\/p>\n<table>\n<tbody>\n<tr>\n<td><em>Explore Case Details for Case 26014, opened from the Case Management tab<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>From the Case Management Tab<\/h3>\n<p class=\"instruct\">From the Case Management tab, click on a row in the table to open the Case details in the <strong>Explore<\/strong> panel.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39634 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM.png\" alt=\"\" width=\"1226\" height=\"304\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM.png 1226w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM-768x190.png 768w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM-150x37.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM-24x6.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM-36x9.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/open-from-CM-48x12.png 48w\" sizes=\"auto, (max-width: 1226px) 100vw, 1226px\" \/><\/a><\/p>\n<p class=\"intro-text\">The <strong>Explore<\/strong> panel opens to show the case details and case commentary for the row's case id.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39653 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1.png\" alt=\"\" width=\"429\" height=\"415\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1.png 429w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1-150x145.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1-24x24.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1-36x36.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-panel-from-the-CM-tab-1-48x46.png 48w\" sizes=\"auto, (max-width: 429px) 100vw, 429px\" \/><\/a><\/p>\n<p class=\"intro-text\">As you scroll through the list of cases in the case management table, using the up and down arrow keys, the case details in the Explore panel refresh to show the currently selected case in the table.<\/p>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/case-overview\/#\">Case Overview<\/a><\/p>\n<h3>From the Notifications Panel<\/h3>\n<p class=\"instruct\">From the <strong>Notifications<\/strong> panel, click on a notification to open the Case details in the <strong>Explore<\/strong> panel.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1.png\" rel=\"lightbox-3\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39654 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1.png\" alt=\"\" width=\"412\" height=\"419\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1.png 412w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1-147x150.png 147w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1-24x24.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1-36x36.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Click-on-a-notification-1-48x48.png 48w\" sizes=\"auto, (max-width: 412px) 100vw, 412px\" \/><\/a><\/p>\n<p class=\"intro-text\">The <strong>Explore<\/strong> panel opens to show the case details and case commentary for the case in the notification.<\/p>\n<p class=\"note\">Note the return arrow: when you click this, you return to the Notifications panel.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3.png\" rel=\"lightbox-4\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39655 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3.png\" alt=\"\" width=\"405\" height=\"384\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3.png 405w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3-150x142.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3-24x24.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3-36x34.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-notifications-3-48x46.png 48w\" sizes=\"auto, (max-width: 405px) 100vw, 405px\" \/><\/a><\/p>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/notifications\/\">Notifications<\/a><\/p>\n<h3>From a Specially Configured Page<\/h3>\n<p class=\"intro-text\">When you change the Case Id variable, for example from a <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/using-the-page-controls\/using-the-text-input\/\">Text Input<\/a> control, the Explore Panel opens for the case.<\/p>\n<p class=\"note\"><strong>Note<\/strong>: This is not a standard feature of Explorer pages, and a page designer needs to specially configure this in Studio mode.<\/p>\n<p class=\"instruct\">In this example, type a case id into a Text Input control to update a case id variable which sets a trigger to open the Explore panel.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id.png\" rel=\"lightbox-5\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39662 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id.png\" alt=\"\" width=\"582\" height=\"307\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id.png 582w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id-150x79.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id-24x13.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id-36x19.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Type-in-a-case-id-48x25.png 48w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><\/a><\/p>\n<p class=\"intro-text\">The <strong>Explore<\/strong> panel opens to show the case details and case commentary for the case ID.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger.png\" rel=\"lightbox-6\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39661 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger.png\" alt=\"\" width=\"410\" height=\"477\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger.png 410w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger-129x150.png 129w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger-21x24.png 21w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger-31x36.png 31w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-from-a-trigger-41x48.png 41w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/><\/a><\/p>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/explorer-studio\/triggers\/\">Triggers<\/a>, <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/explorer-studio\/triggers\/explore-panel\/\">Explore Panel Trigger<\/a><\/p>\n<h3>From the Case Details Tab<\/h3>\n<p class=\"instruct\">From the Case Details tab, click on a row in the <em>Related Cases<\/em> section, to open the Case details in the <strong>Explore<\/strong> panel.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row.png\" rel=\"lightbox-7\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39806 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row.png\" alt=\"\" width=\"943\" height=\"335\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row.png 943w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row-768x273.png 768w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row-150x53.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row-24x9.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row-36x13.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-on-RElated-Cases-row-48x17.png 48w\" sizes=\"auto, (max-width: 943px) 100vw, 943px\" \/><\/a><\/p>\n<p class=\"intro-text\">The <strong>Explore<\/strong> panel opens to show the case details and case commentary for the row's case ID.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case.png\" rel=\"lightbox-8\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39805 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case.png\" alt=\"\" width=\"416\" height=\"595\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case.png 416w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case-105x150.png 105w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case-17x24.png 17w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case-25x36.png 25w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/RElated-case-34x48.png 34w\" sizes=\"auto, (max-width: 416px) 100vw, 416px\" \/><\/a><\/p>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/new-case\/\">Case Details<\/a><\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Case Details in Explore Panel<\/h2>\n<p class=\"intro-text\">From the Case Details in the Explore panel, you can:<\/p>\n<ul class=\"intro-text\">\n<li>View the case details and commentary<\/li>\n<li>Update the case details and commentary<\/li>\n<li>Open the case entity's Table of Contents<\/li>\n<li>Open the case in a new Case tab in Explorer<\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td width=\"300\"><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1.png\" rel=\"lightbox-9\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39510 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1.png\" alt=\"\" width=\"409\" height=\"1078\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1.png 409w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1-57x150.png 57w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1-9x24.png 9w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1-14x36.png 14w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Case-tab-details-1-18x48.png 18w\" sizes=\"auto, (max-width: 409px) 100vw, 409px\" \/><\/a><\/td>\n<td width=\"600\">\n<table style=\"height: 484px;\">\n<tbody>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\"><strong>1. <\/strong><\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\"><strong>Explore icon<\/strong>: This icon appears when the Explore panel is open (in this case, for the selected Case).<\/td>\n<\/tr>\n<tr style=\"border-bottom: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">Click the icon to open\/close the Explore Panel.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\"><strong>2. <\/strong><\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\"><strong>Case header<\/strong>: The header is 'Explore', with a sub-header showing the case <strong>Title<\/strong>.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-left: 10px;\" width=\"580\">Click the pin <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39505 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/pin-in-Explore.png\" alt=\"\" width=\"18\" height=\"13\" \/> to keep the panel open, otherwise it will close if you click elsewhere in Explorer (for example on a display, or on the ribbon). Click again <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39504 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/unpin-in-Explore.png\" alt=\"\" width=\"13\" height=\"17\" \/> to unpin.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 24px; padding-left: 10px;\" width=\"580\">Click the <em>Expand<\/em> <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Maximise-button.png\" rel=\"lightbox-10\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39438 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Maximise-button.png\" alt=\"\" width=\"16\" height=\"17\" \/><\/a> button to open the <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/new-case\/\">Case Details<\/a> in a new Explorer tab.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 24px; padding-left: 10px;\" width=\"580\">Click the <em>Close<\/em> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39506  alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/close-button-in-Explore-1.png\" alt=\"\" width=\"14\" height=\"15\" \/> button to close the Explore panel for this case.<\/td>\n<\/tr>\n<tr style=\"border-bottom: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 28px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 28px; padding-left: 10px;\" width=\"580\">Click the <em>Help<\/em> button <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39503 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/Help-button-in-Explore.png\" alt=\"\" width=\"20\" height=\"22\" \/> to open contextual help.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\"><strong>3. <\/strong><\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\"><strong>Priority and Case ID<\/strong>: The case priority can have a colour, if configured in the auto-prioritisation spreadsheet. See more about this here: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/case-overview\/#Managing_Prioritisation_of_Cases\">Managing Prioritisation of Cases<\/a>.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>4. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Case entity and link<\/strong>: Click the link <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39516 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/06\/LInk-Icon.png\" alt=\"\" width=\"16\" height=\"15\" \/> icon to open the entity's <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/explorer-getting-started\/table-of-contents\/\">Table of Contents<\/a> tab in the Explorer ribbon.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>5. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Case details<\/strong>: Most of the details here are in the Case Table, and described here: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/case-overview\/#Case_Table\">Case Table (see under <em>Case Columns<\/em>)<\/a>.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">Addition details are <strong>Description<\/strong>: <em>A description of the case that is defined in Sentinel, or typed in when a new case is created<\/em>, and <strong>Created By<\/strong>: <em>The user name (for manually created cases) or the Sentinel super user name (for Sentinel-raised cases).<\/em><\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">All of the fields, (except <em>Created By<\/em> and <em>Created Date<\/em>) can be updated here.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>6. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Additional details for Sentinel-raised cases<\/strong><\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">For Sentinel-raised cases, there are additional text boxes for capturing or editing the following fields:<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><em>Reason for State: <\/em> A statement of the most likely reason for this state being reached.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><em>Potential Impact: <\/em><br \/>\nThe potential impact of this state being reached.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><em>Recommended Action: <\/em><br \/>\nThe recommended action for this state being reached.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">In Sentinel, these fields can be captured in the <em>State Configuration<\/em> section for a state, for a particular test for a monitor. If that state is reached, these fields are included with the case that gets raised.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>7. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Case Commentary<\/strong><\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">The comments here are those captured against the case, as well as system-generated auditing comments, which track updates to the case.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">Examples of auditing comments: <em>Case Raised: (details), Assigned to was changed to: (details), Category was changed to: (details)<\/em>.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">Each comment has the user name of the person who made the comment (or 'Case Management' for audit comments, or the Sentinel super user display name for cases raised by Sentinel), the comment date and time, and the comment text.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-bottom: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">To add a new comment, type in the comment edit box, then press <strong>Enter<\/strong>. Any user can reply to a comment. If you have Commentary privileges, you can edit or delete comments.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2 class=\"page-subheading\">Updating Case Details in the Explore Panel<\/h2>\n<p class=\"left-bar\">Note: From version 4.6.4, you can <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/using-the-page-controls\/formatting-text\/\">format the text<\/a> in the Description field and in comments.\u00a0<\/p>\n<p class=\"intro-text\">You can edit any of the following Case Detail fields in the Explore Panel:<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"300\"><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details.png\" rel=\"lightbox-11\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39731 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details.png\" alt=\"\" width=\"411\" height=\"801\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details.png 411w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details-77x150.png 77w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details-12x24.png 12w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details-18x36.png 18w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Update-case-details-25x48.png 25w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/a><\/td>\n<td width=\"600\">\n<table style=\"height: 484px;\">\n<tbody>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\"><strong>1. <\/strong><\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\"><strong>Title<\/strong>: <br \/>\nThe case title should describe what the case is about. Sentinel-raised cases have titles configured in Sentinel, that can contain Sentinel tokens, such as the event time, the monitor name, and so on.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\"><strong>2. <\/strong><\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\"><strong>Description<\/strong>: <br \/>\nA description of the case that is either defined in Sentinel per monitor test state (for Sentinel-raised cases), or typed in when a new case is created manually.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\"><strong>3. <\/strong><\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\"><strong>Priority<\/strong>: <br \/>\nThe case priority can be manually edited from 1 (highest priority) to 10 (lowest priority). The priority's <em>colour<\/em> cannot be manually updated.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"padding: 10px; height: 24px;\" width=\"20\">\u00a0<\/td>\n<td style=\"padding: 10px; height: 24px;\" width=\"580\">Note that the priority might be automatically updated again, if it is eligible for auto-prioritisation. Read more about <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/case-overview\/#Managing_Prioritisation_of_Cases\">Managing Prioritisation of Cases<\/a>.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>4. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Status<\/strong>: <br \/>\nThe status should be updated as the case progresses. For example: 'New' -&gt; 'Investigating' -&gt; 'Closed'. Read more about <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/case-overview\/#Case_Status\">Case Statuses<\/a>.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>5. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Category<\/strong>: <br \/>\nSelect a category from the drop-down list. Read more about <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/case-overview\/#Case_Categories\">Case Categories<\/a>.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>6. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Assigned To<\/strong>: <br \/>\nType in a user name. Only valid user names that match your text are returned. Select from one of these.<\/td>\n<\/tr>\n<tr style=\"border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\">\u00a0<\/td>\n<td style=\"height: 48px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\">A notification is raised for a user, when you assign a case to them. Read more about <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/notifications\/\"> Notifications<\/a>.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>7. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Reason For State<\/strong>: <br \/>\nFor Sentinel-raised cases only, this is statement of the most likely reason for this state being reached.<\/td>\n<\/tr>\n<tr style=\"border-top: 1px solid #cccccc; border-left: 1px solid #cccccc; border-right: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>8. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Potential Impact<\/strong>: <br \/>\nFor Sentinel-raised cases only, this describes the potential impact of this Sentinel state being reached.<\/td>\n<\/tr>\n<tr style=\"border: 1px solid #cccccc;\">\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"20\"><strong>9. <\/strong><\/td>\n<td style=\"height: 24px; padding-bottom: 10px; padding-left: 10px;\" width=\"580\"><strong>Recommended Action<\/strong>: <br \/>\nFor Sentinel-raised cases only, this describes the recommended action to take.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Unsaved Changes<\/h3>\n<p class=\"intro-text\">If you are editing a case, and then open the Explore panel for another item (for example, you open a different Case in the Explore panel), you can still manage your unsaved changes. This feature is useful if you want to check on some background or get further information, before saving your changes.<\/p>\n<table>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2.png\" rel=\"lightbox-12\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39738 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2.png\" alt=\"\" width=\"408\" height=\"470\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2.png 408w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2-130x150.png 130w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2-21x24.png 21w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2-31x36.png 31w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Edit-icon-in-background-2-42x48.png 42w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/a><\/td>\n<\/tr>\n<tr>\n<td><em>The Explore panel for the currently selected Case is shown in the focused tab<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"intro-text\">You can click on the Edit tab, to show the unsaved changes.<\/p>\n<table>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2.png\" rel=\"lightbox-13\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39737 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2.png\" alt=\"\" width=\"419\" height=\"495\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2.png 419w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2-127x150.png 127w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2-20x24.png 20w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2-30x36.png 30w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-edit-icon-2-41x48.png 41w\" sizes=\"auto, (max-width: 419px) 100vw, 419px\" \/><\/a><\/td>\n<\/tr>\n<tr>\n<td><em>The Explore panel for the currently selected Case is in the background tab, while the unsaved changes for the first case is shown in the focussed edit tab<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"intro-text\">Click on the Explore icon to the currently selected case.<\/p>\n<table>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2.png\" rel=\"lightbox-14\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39736 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2.png\" alt=\"\" width=\"411\" height=\"473\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2.png 411w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2-130x150.png 130w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2-21x24.png 21w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2-31x36.png 31w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Click-Explore-icon-2-42x48.png 42w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/a><\/td>\n<\/tr>\n<tr>\n<td><em>Here the Explore panel for the currently selected Case is in the focussed tab, while the unsaved changes for the other Case is shown in the background edit tab<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"intro-text\">If you click Edit while there are unsaved changes in the background, the Edit tab gets focus, and you are able to see the unsaved changes.<\/p>\n<p class=\"intro-text\"><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item.png\" rel=\"lightbox-15\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-39735 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item.png\" alt=\"\" width=\"400\" height=\"449\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item.png 400w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item-134x150.png 134w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item-21x24.png 21w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item-32x36.png 32w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/07\/Start-editing-the-second-item-43x48.png 43w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><\/p>\n<p class=\"intro-text\">An <strong>Unsaved changes<\/strong> dialog box appears, and you have the following choices:<\/p>\n<ul class=\"intro-text\">\n<li><strong>Save<\/strong> <br \/>\nSave the unsaved changes, and the Edit tab disappears. You can now click Edit again to edit the current Case fields.<\/li>\n<li><strong>Discard<\/strong> <br \/>\nDiscard the unsaved changes, and the Edit tab disappears. You can now click Edit again to edit the current Case fields.<\/li>\n<li><strong>Cancel<\/strong> <br \/>\nThe Edit tab gets focus, with the unsaved changes.<\/li>\n<\/ul>\n<h3>Saving Changes<\/h3>\n<p class=\"intro-text\">Remember that Cases are shared between users. When you save changes, this overwrites anything previously saved by another user.<\/p>\n<h3>Auditing<\/h3>\n<p class=\"intro-text\">Changes are audited by the system, and displayed in the Case Commentary section of the Explore panel.<\/p>\n<h3>Case Commentary<\/h3>\n<p class=\"intro-text\">To add a new comment, type in the comment edit box, then press Enter. Any user can reply to a comment. If you have Commentary privileges, you can edit or delete comments.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to view and edit Case Details and Case Commentary in the Explore panel.<\/p>\n<p class=\"continue-reading-button\"> <a class=\"continue-reading-link\" href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/cases\/explore-case-details\/\">Read more<i class=\"crycon-right-dir\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":39650,"parent":37888,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[4],"tags":[631,649],"class_list":["post-37896","page","type-page","status-publish","has-post-thumbnail","hentry","category-explainer","tag-case-management","tag-explore-panel","Version-4-6-1","Version-4-6-2","Version-4-6-4","Product-case"],"_links":{"self":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/37896","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/comments?post=37896"}],"version-history":[{"count":2,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/37896\/revisions"}],"predecessor-version":[{"id":67090,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/37896\/revisions\/67090"}],"up":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/37888"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media\/39650"}],"wp:attachment":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media?parent=37896"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/categories?post=37896"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/tags?post=37896"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}