{"id":40205,"date":"2018-08-07T15:16:11","date_gmt":"2018-08-07T07:16:11","guid":{"rendered":"http:\/\/localhost\/help\/?page_id=40205"},"modified":"2020-11-11T17:23:01","modified_gmt":"2020-11-11T09:23:01","slug":"case-notifications","status":"publish","type":"page","link":"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/notifications\/case-notifications\/","title":{"rendered":"Case Notifications"},"content":{"rendered":"\n<p class=\"left-bar\">This article applies to versions 4.6.1 and later of P2 Explorer.<\/p>\n<h2 class=\"page-subheading\">Overview<\/h2>\n<p class=\"overview\">When a case is assigned to you, a Case Notification is added to your list of notifications, available in the <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/notifications\/notifications-panel\/\">Notifications Panel<\/a>.<\/p>\n<p class=\"intro-text\">A Case notification has the title \"<strong>Case [case number] assigned to you<\/strong>\"<\/p>\n<p class=\"intro-text\">Case notification items show the case number in the notification title, and below that the case priority, case category, and case description. If the description is very long an ellipsis (...) is shown on the bottom right of the item. Hover over the case priority, category or description, to show these in a tooltip.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you.png\" rel=\"lightbox-0\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-40209 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you.png\" alt=\"\" width=\"409\" height=\"426\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you.png 409w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you-144x150.png 144w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you-24x24.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you-36x36.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Case-assigned-to-you-46x48.png 46w\" sizes=\"auto, (max-width: 409px) 100vw, 409px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Raising a Case Notification<\/h2>\n<p class=\"intro-text\">When you assign a case to a user, that user gets a case notification.<\/p>\n<p class=\"intro-text\">You can assign a user in:<\/p>\n<ul class=\"intro-text\">\n<li>The Case Details in the <strong>Explore<\/strong> panel (see <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/explore-case-details\/#Updating_Case_Details_in_the_Explore_Panel\">Case Details in the Explore Panel<\/a>)<\/li>\n<li>When adding or editing a case in the <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/new-case\/\">Case Tab<\/a><\/li>\n<\/ul>\n<table>\n<tbody>\n<tr>\n<td><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user.png\" rel=\"lightbox-1\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-40221 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user.png\" alt=\"\" width=\"404\" height=\"612\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user.png 404w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user-99x150.png 99w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user-16x24.png 16w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user-24x36.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Assigning-a-user-32x48.png 32w\" sizes=\"auto, (max-width: 404px) 100vw, 404px\" \/><\/a><\/td>\n<\/tr>\n<tr>\n<td><em>Assigning a user in the Case Details<\/em><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/explore-case-details\/\">Explore Case Details<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Opening a Case Notification<\/h2>\n<p class=\"instruct\">In the Notifications panel, click on a Case Notification to open the Case Detail in the <strong>Explore<\/strong> panel.<\/p>\n<p><a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification.png\" rel=\"lightbox-2\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-40220 size-full alignnone\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification.png\" alt=\"\" width=\"409\" height=\"426\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification.png 409w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification-144x150.png 144w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification-24x24.png 24w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification-36x36.png 36w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2018\/08\/Open-a-case-notification-46x48.png 46w\" sizes=\"auto, (max-width: 409px) 100vw, 409px\" \/><\/a><\/p>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/cases\/explore-case-details\/\">Explore Case Details<\/a><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Other Features of the Notifications Panel<\/h2>\n<p class=\"intro-text\">Notifications can be filtered and dismissed, and you can return to the Notifications panel from a notification in the Explore panel.<\/p>\n<p class=\"left-bar\">Read more: <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/notifications\/notifications-panel\/#Features\">Notification Panel Features<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a case is assigned to you, a Case Notification is added to your list of notifications.<\/p>\n<p class=\"continue-reading-button\"> <a class=\"continue-reading-link\" href=\"https:\/\/oihelp.corporate.ifs.com\/help\/p2-explorer\/notifications\/case-notifications\/\">Read more<i class=\"crycon-right-dir\"><\/i><\/a><\/p>\n","protected":false},"author":8,"featured_media":40238,"parent":39199,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[4],"tags":[],"class_list":["post-40205","page","type-page","status-publish","has-post-thumbnail","hentry","category-explainer","Product-ex"],"_links":{"self":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/40205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/comments?post=40205"}],"version-history":[{"count":1,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/40205\/revisions"}],"predecessor-version":[{"id":46135,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/40205\/revisions\/46135"}],"up":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/39199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media\/40238"}],"wp:attachment":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media?parent=40205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/categories?post=40205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/tags?post=40205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}