{"id":58814,"date":"2023-02-17T13:09:57","date_gmt":"2023-02-17T05:09:57","guid":{"rendered":"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/sentinel-primers\/events-cases\/"},"modified":"2024-07-05T15:41:02","modified_gmt":"2024-07-05T07:41:02","slug":"events-cases","status":"publish","type":"page","link":"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/sentinel-primers\/events-cases\/","title":{"rendered":"Events &#038; Cases"},"content":{"rendered":"\n<p class=\"intro-text\">Sentinel raises an event when a monitor item exceeds a predefined outcome (as defined in the process for a test), or when a monitor item reaches a digital state (as defined in the process for a test), during processing.<\/p>\n<p class=\"intro-text\">Depending on the process used by a test, different limit evaluators need to be set up.<\/p>\n<p class=\"intro-text\">For example:<\/p>\n<p class=\"no-toc-heading\">Events for a Digital State Process<\/p>\n<ul>\n<li class=\"intro-text\">A Primary limit is defined. When the monitor item is in the Primary Limit state of the selected state pair, a <strong>Primary <\/strong>event is raised, and a <strong>Primary <\/strong>state is reached.<\/li>\n<li class=\"intro-text\">An optional Secondary alarm is defined. If the Primary state extends beyond the duration specified for the secondary limit, a <strong>Secondary<\/strong> event is raised, and a <strong>Secondary <\/strong>state is reached.<\/li>\n<li class=\"intro-text\">An optional Tertiary alarm is defined. If the Secondary state extends beyond the duration specified for the tertiary limit, a <strong>Tertiary<\/strong> event is raised, and a <strong>Tertiary <\/strong>state is reached.<\/li>\n<\/ul>\n<p class=\"no-toc-heading\">Events for a Min Max Process<\/p>\n<ul>\n<li class=\"intro-text\">A Max value is defined. When the Max (maximum) is exceeded, a <strong>Max Exceeded<\/strong> event is raised, and a <strong>Max Exceeded <\/strong>state is reached.<\/li>\n<li class=\"intro-text\">A Min value is defined. When the input value is lower than the Min (minimum) value, a <strong>Min Exceeded<\/strong> event is raised, and a <strong>Min Exceeded<\/strong> state is reached.<\/li>\n<\/ul>\n<p class=\"no-toc-heading\">Events for an Alarm Process<\/p>\n<ul>\n<li class=\"intro-text\">A High value is defined. When the High value is exceeded, then a <strong>High High Exceeded<\/strong> event is raised, and a <strong>High High Exceeded <\/strong>state is reached.<\/li>\n<li class=\"intro-text\">A High value is defined. When the High value is exceeded, a <strong>High Exceeded<\/strong> event is raised.<\/li>\n<li class=\"intro-text\">A Low value is defined. When the Low value is exceeded (where the input value is lower than Low value), a <strong>Low Exceeded<\/strong> event is raised.<\/li>\n<li class=\"intro-text\">A Low Low value is defined. When the Low Low value is exceeded (where the input value is lower than Low Low value), a <strong>Low Low Exceeded <\/strong>event is raised.<\/li>\n<li class=\"intro-text\">If there is no sample data available as an input to the test, a <strong>Suppressed <\/strong>event is raised.<\/li>\n<\/ul>\n<p class=\"no-toc-heading\">Events for a Discrete Min Max Process<\/p>\n<ul>\n<li class=\"intro-text\">A High value is defined. When the High value is exceeded, a <strong>High Exceeded<\/strong> event is raised.<\/li>\n<li class=\"intro-text\">A Low value is defined. When the Low value is exceeded (where the input value is lower than Low value), a <strong>Low Exceeded<\/strong> event is raised.<\/li>\n<li class=\"intro-text\">Sometimes there is no data at all during a trigger interval. This causes a <strong>No Data<\/strong> event.<\/li>\n<\/ul>\n<p class=\"no-toc-heading\">Events for other Sentinel Processes<\/p>\n<p class=\"intro-text\">Sentinel has a number of plug-in processes available. The events depend on the process used, and are described in the separate Appendix section for that process (for example: Appendix B. Min Max Process contains a section that describes states and events for the Min Max process).<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Event Comments<\/h2>\n<p class=\"intro-text\">Wherever an event has been raised, it is possible to add an event comment.<\/p>\n<p class=\"intro-text\">Multiple comments can be added to a single event, with the latest one displayed in the main event grid, along with a tally of comments.<\/p>\n<p class=\"intro-text\">Each comment is saved with a time stamp, and the logon identity of the person who added the comment. You can view all of these comments.<\/p>\n<p class=\"note\">Note: In Sentinel, you cannot delete or edit comments.<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Editing an Event<\/h2>\n<p class=\"left-bar\">Privileges: To edit events, you need a security role that has the <strong>Sentinel Events Edit<\/strong> privilege.<\/p>\n<p class=\"intro-text\">Sentinel events can be partially edited. Users with privileges to edit an event can update the state and severity of any Sentinel event. These updates require a comment.<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Event Status<\/h2>\n<p class=\"intro-text\">An event becomes <strong>Invalid<\/strong> if the related case is investigated and then rejected, as part of Case Management. The event status is <strong>Valid<\/strong> if the related case is confirmed. For all other case statuses, the event status is <strong>Unknown<\/strong>.<\/p>\n<p class=\"note\">Note: An event is only given a status (Unknown, Valid, and Invalid) if Case Management is enabled in Sentinel.<\/p>\n<hr \/>\n<h2 class=\"page-subheading\">Cases<\/h2>\n<p class=\"intro-text\">When an event is raised in Sentinel, a case will also be raised if the test\u2019s states have been configured for <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/sentinel-primers\/case-management\/\">Case Management<\/a>, and if the configured conditions are met.<\/p>\n<p class=\"intro-text\">The <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/analyzing-sentinel-events\/events-page-overview\/\">Events Grid<\/a> shows a status for each event, based on the related case (or an Unknown status if there is no related case). If an event has a related case, the event status is <strong>Unknown<\/strong> until the case has been investigated. If the case is rejected (case status Rejected) the status becomes <strong>Invalid<\/strong>; if the case is confirmed (case status Confirmed), the event status is <strong>Valid<\/strong>. Cases are also displayed on the Event Timeline, in the <a href=\"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/sentinel-reporting\/asset-report\/\">Asset Reports<\/a>. Cases details can be located using the Case Icon <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"13\" class=\"wp-image-59414\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/c-users-gxl1129-appdata-local-temp-snaghtml14675e.png\" alt=\"C:\\Users\\gxl1129\\AppData\\Local\\Temp\\SNAGHTML14675eec.PNG\" \/> along the bottom of the timeline chart.<\/p>\n<p class=\"intro-text\"><img loading=\"lazy\" decoding=\"async\" width=\"635\" height=\"569\" class=\"wp-image-59415\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-2.png\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-2.png 635w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-2-150x134.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-2-600x538.png 600w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-2-48x43.png 48w\" sizes=\"auto, (max-width: 635px) 100vw, 635px\" \/><\/p>\n<ul>\n<li class=\"intro-text\">Click the case icon to open the case details.<\/li>\n<\/ul>\n<p class=\"intro-text\"><img loading=\"lazy\" decoding=\"async\" width=\"513\" height=\"315\" class=\"wp-image-59416\" src=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-3.png\" srcset=\"https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-3.png 513w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-3-150x92.png 150w, https:\/\/oihelp.corporate.ifs.com\/help\/wp-content\/uploads\/2023\/02\/word-image-58814-3-48x29.png 48w\" sizes=\"auto, (max-width: 513px) 100vw, 513px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When an event is raised in Sentinel, a case will also be raised if the test\u2019s states have been configured for Case Management, and if the configured conditions are met.<\/p>\n<p class=\"continue-reading-button\"> <a class=\"continue-reading-link\" href=\"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/sentinel-primers\/events-cases\/\">Read more<i class=\"crycon-right-dir\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":67342,"parent":58769,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[1],"tags":[631,846,714,741,441],"class_list":["post-58814","page","type-page","status-publish","has-post-thumbnail","hentry","category-uncategorized","tag-case-management","tag-comments","tag-events","tag-monitor","tag-status"],"_links":{"self":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/comments?post=58814"}],"version-history":[{"count":4,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58814\/revisions"}],"predecessor-version":[{"id":61582,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58814\/revisions\/61582"}],"up":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58769"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media\/67342"}],"wp:attachment":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media?parent=58814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/categories?post=58814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/tags?post=58814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}