{"id":58905,"date":"2023-02-17T15:07:47","date_gmt":"2023-02-17T07:07:47","guid":{"rendered":"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/troubleshooting-sentinel-issues\/footer-status\/"},"modified":"2024-07-09T10:06:22","modified_gmt":"2024-07-09T02:06:22","slug":"footer-status","status":"publish","type":"page","link":"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/troubleshooting-sentinel-issues\/footer-status\/","title":{"rendered":"Footer Status Messages"},"content":{"rendered":"\n<p class=\"intro-text\">This section describes some of the messages that may appear in the Status area of the Sentinel Footer, and how to resolve them.<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"page-subheading\">Can't connect to Engine<\/h2>\n<p class=\"intro-text\"><strong>Problem:<\/strong> The Sentinel User Interface cannot connect to the Sentinel Engine.<\/p>\n<p class=\"intro-text\"><strong>Description:<\/strong> The following message appears in the Status Panel when the Sentinel User Interface cannot connect to the Sentinel Engine:<\/p>\n<p class=\"intro-text\"><em>Can\u2019t connect to Sentinel Engine \u2013 it may not be running<\/em><\/p>\n<p class=\"intro-text\"><strong>Cause: <\/strong>The most probable causes for this message are:<\/p>\n<ul>\n<li class=\"intro-text\">The Sentinel Engine has stopped.<\/li>\n<li class=\"intro-text\">There is a network connection issue.<\/li>\n<\/ul>\n<p class=\"intro-text\"><strong>Resolution:<\/strong> The system administrator should check the Sentinel Engine to see if it is running, and restart it if necessary. If the Sentinel Engine is running, then the system administrator should check the network connection and resolve any network problems.<\/p>\n<p class=\"intro-text\">To restart the Sentinel Engine:<\/p>\n<ol class=\"intro-text\">\n<li>Go to <em>Control Panel &gt; Administration Tools &gt; Services<\/em> on the server that hosts the Sentinel Engine.<\/li>\n<li>Locate <strong>Sentinel Processing Engine<\/strong> in the list.<\/li>\n<li>If the status is <strong>stopped,<\/strong> right-click on <strong>Sentinel Processing Engine<\/strong>, and select <strong>Start<\/strong> from the list.<\/li>\n<\/ol>\n<hr \/>\n<h2 class=\"page-subheading\">Cannot connect to Sentinel Reporting Engine<\/h2>\n<p class=\"intro-text\"><strong>Problem:<\/strong> The Sentinel User Interface cannot connect to the Sentinel Reporting Engine.<\/p>\n<p class=\"intro-text\"><strong>Description:<\/strong> The following message appears in the Status Panel when the Sentinel User Interface cannot connect to the Sentinel Reporting Engine:<\/p>\n<p class=\"intro-text\"><em>Can\u2019t connect to\u00a0 Sentinel Reporting Engine \u2013 it may not be running<\/em><\/p>\n<p class=\"intro-text\"><strong>Cause: <\/strong>The most probable causes for this message are:<\/p>\n<ul class=\"intro-text\">\n<li>The Sentinel Reporting Engine has stopped.<br \/>\n<strong><em>Resolution<\/em><\/strong><span style=\"font-family: 'Segoe UI', Arial, sans-serif;\"><strong><em>:<\/em><\/strong> The system administrator should check the Sentinel Reporting Engine to see if it is running, and restart it if necessary.<\/span><\/li>\n<\/ul>\n<ul>\n<li class=\"intro-text\">There is a network connection issue.<br \/>\n<strong><em>Resolution<\/em><\/strong><span style=\"font-family: 'Segoe UI', Arial, sans-serif;\"><strong><em>:<\/em><\/strong> If the Sentinel Reporting Engine is running, then the system administrator should check the network connection and resolve any network problems.<\/span><\/li>\n<\/ul>\n<ul>\n<li class=\"intro-text\">There is a mismatch between the ExternalEventSQL setting in the web.config file and the Reporting database.<br \/>\n<strong><em>Resolution:<\/em><\/strong><span style=\"font-family: 'Segoe UI', Arial, sans-serif;\"> The Sentinel administrator should compare the ExternalEventSQL setting in the web.config file and make sure it matches what is in the Reporting database.<\/span><\/li>\n<\/ul>\n<p class=\"intro-text\">To restart the Sentinel Reporting Engine:<\/p>\n<ol class=\"intro-text\">\n<li>Go to <em>Control Panel &gt; Administration Tools &gt; Services<\/em> on the server that hosts the Sentinel Reporting Engine.<\/li>\n<li>Locate <strong>Sentinel Reporting Engine<\/strong> in the list.<\/li>\n<li>If the status is <strong>stopped,<\/strong> right-click on <strong>Sentinel Reporting Engine<\/strong>, and select <strong>Start<\/strong> from the list.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article describes some of the messages that may appear in the Status area of the Sentinel Footer, and how to resolve them.<\/p>\n<p class=\"continue-reading-button\"> <a class=\"continue-reading-link\" href=\"https:\/\/oihelp.corporate.ifs.com\/help\/sentinel\/troubleshooting-sentinel-issues\/footer-status\/\">Read more<i class=\"crycon-right-dir\"><\/i><\/a><\/p>\n","protected":false},"author":1,"featured_media":67943,"parent":58772,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[1],"tags":[920,918,919],"class_list":["post-58905","page","type-page","status-publish","has-post-thumbnail","hentry","category-uncategorized","tag-footer-status","tag-reporting-engine","tag-sentinel-engine","Product-sen"],"_links":{"self":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58905","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/comments?post=58905"}],"version-history":[{"count":14,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58905\/revisions"}],"predecessor-version":[{"id":61618,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58905\/revisions\/61618"}],"up":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/pages\/58772"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media\/67943"}],"wp:attachment":[{"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/media?parent=58905"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/categories?post=58905"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oihelp.corporate.ifs.com\/help\/wp-json\/wp\/v2\/tags?post=58905"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}